About this role:

Wells Fargo is seeking a Business Execution Associate.

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to less experienced Strategy and Execution staff
• Triaging, Monitoring Progress, Metric and Knowledge sharing

Required Qualifications:

• 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Employee Relations

Job Expectations:

• Case Intake & Management Support

• Manage case intake by accurately categorizing cases based on concern type.
• Redirect non‑ER‑related cases to the appropriate functional groups to ensure process efficiency.
• Guide ERCs on case‑handling procedures, system usage, and policy alignment.

• Quality Review & Compliance

• Conduct secondary reviews of ER cases to verify adherence to policies, protocols, and critical documentation requirements.
• Maintain oversight of ER governance activities, including Independent Committees, Hearing Chairs, and POSH-related procedures.
• Support the implementation and monitoring of quality controls across ER processes.
• Oversee ER and POSH mailboxes by monitoring incoming escalations, creating ER cases, triaging matters, and ensuring timely assignment to the appropriate ERC.
• Review quality errors and provide justification or explanation to Quality Auditors based on procedures and the actions taken by ERCs.

• Metrics, Reporting & Dashboards

• Develop and maintain performance metrics to provide ER leadership with insights into case quality and individual ERC performance.
• Build dashboards and monitor aged cases, collaborating with ERCs to ensure timely follow‑ups and case progression, and provide data insights to support engagement with various stakeholders.

• Training & Enablement

• Deliver ongoing training and refresher sessions to ERCs on process updates, new procedures, and system enhancements.
• Act as a subject matter advisor for process‑related questions and tool navigation.

• Business & System Support

• Support business processes related to job abandonment cases, including timely updates in Workday.
• Facilitate the Retaliation Review process by ensuring accuracy in documentation and system records.
• Contribute to redundancy management, maintain data repositories, and oversee Workday updates for terminations and retaliation reviews.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.