Why Wells Fargo:

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today.

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Deposit Fraud Detection as part of Fraud & Claims Management. Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity

• Perform moderately complex customer support tasks by utilizing solid communication (inbound and outbound), and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

• May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research

• Receive direction from supervisor and escalate questions or issues to team leadership, as needed

• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in fraud claims, fraud detection, or fraud prevention, or experience in banking/financial operations
• Ability to navigate multiple computer systems, applications, and utilize search tools to locate and verify information
• Basic Microsoft Office proficiency, including Word, Excel, and Outlook
• Experience managing high‑volume inbound and/or outbound phone calls in a fast-paced, production-driven environment
• Demonstrated ability to provide strong customer service, including listening, gathering information efficiently, comprehending needs, and resolving moderately complex customer issues
• Military experience involving problem resolution via written or verbal communication (e.g., supply action requests, updating personnel records, addressing benefit or pay inquiries, resolving errors, and conducting research)
• Strong analytical and problem-solving skills with high attention to detail and accuracy
• Ability to work independently or within a team in a results-driven environment, while managing an assigned caseload within defined timeframes
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Must be able to attend full duration of required training period

• This position is not eligible for Visa sponsorship

• Ability to work additional hours as needed

• Schedule may be eligible for a shift differential under the terms of the shift differential policy

• Must work on-site at the location posted

Schedule:

• Training schedule: Paid 6 weeks of training Monday - Friday - training will fall within business operating hours.

• Second Shift Schedule – flexibility required

• Weekend availability required - Most positions require Saturday or Sunday availability

• Shift starting times vary from 11:00 am PST to 1:00 pm PST

• Shift ending times vary from 8:00 pm MST to 10pm PST

• Schedule may change based on business need

Posting Location(s):

• 1336 W Alameda, Tempe, AZ 85282