About this role:

Wells Fargo is seeking a Senior Software Engineer.

We are looking for an experienced and fully hands-on Application Support Engineer with deep understanding of Reliability Engineering (SRE) principles, and considerable practical experience implementing them in complex enterprise environments, to join our WIMT Platform team. This Application Support Engineer / SRE will assume Operational Ownership (in partnership with Software Development and Business owners) of a subset of WIMT systems and applications, with the primary focus on improving Reliability and Supportability -- by acquiring deep understanding of the in-scope systems, and using SRE principles to operate them.

Ideal candidate enjoys and takes pride in solving complex technical problems, using creative approaches to troubleshooting and weakness analysis, automating routine or risky manual operations, sharing knowledge and experience with colleagues, and leading others by personal example. Candidate will join a passionate engineering Team that combines various skillsets and experiences as Systems Engineers, Software Engineers and Infrastructure Engineers, to achieve strategic reliability and everyday operational health goals. Additional key responsibilities are listed below.

In this role, you will:

Operational Ownership / Application Support:

• Maintain system operational knowledge (functional and technical)
• Understand and monitor system operation, ensure optimal availability, functional health, and performance (driven by SLO/SLA)
• Triage alerts, respond to incidents, perform root cause analysis (troubleshooting)
• Handle users' questions and requests related to business systems (not a Desktop Support)
• Change requests implementation (manual deployment steps, overall deployment coordination)
• BCP planning and implementation
• Ensure continuous improvements of operational processes and methods

• Reliability Engineering:

• Analyze system's monitoring and observability needs (technical, functional, business), and create or adjust logging, monitoring, alerting and analytics solutions to cover those needs
• Use understanding of software engineering (system code) and infrastructure to improve the depth and quality of root cause analysis (troubleshooting)
• Partner with Architecture, Infrastructure and Development teams to influence decisions that impact reliability and supportability
• Identify routine or risky manual operations, and create automation solutions (scripting, tooling) or influence fixing the sources of manual work (as appropriate)
• Drive deeper post-incident reviews for major incidents, to learn and improve
• Engage in weakness research and analysis, and architectural reviews, to use deep knowledge of production operation to suggest improvements
• Use deep knowledge of production operation to create detailed high-quality stories and tasks on DEV owners' backlog, with the focus on reliability and supportability
• Ensure continuous improvements of systems' reliability and supportability

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 12+ years of software engineering experience
• 5+ years of application production support experience
• Education BS/BA degree or higher

• Desired Qualifications

• An industry-standard technology certification
• Strong verbal, written, and interpersonal communication skills
• 3+ years of experience with Cloud technologies
• Knowledge and understanding of Site Reliability Engineering (SRE) concepts
• 3+ years of Agile experience
• Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting
• Scripting and automation experience
• Experience with complex business logic and dependencies
• 3+ years of CI/CD automation and configuration experience (DevOps / pipeline automation)
• 3+ years of experience with ITSM processes (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
• Hands-on experience with writing / maintaining technical documentation such as fixlogs, runbooks, knowledge base, architectural diagrams
• Hands-on experience with system administration across multiple platforms
• Hands-on experience with one or more software development languages: Java, JavaScript, Ruby, Python, JSON, Angular, NodeJS, .Net/C#
• Hands-on experience with one or more CI/CD automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee
• Hands-on experience with one or more process management and scheduling tools: Autosys, JAWS
• Hands-on experience with one or more Monitoring/Observability/APM/Analytics tools: Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight
• Hands-on experience with one or more Server OS: Windows, Linux, Unix, Mainframe
• Hands-on experience with one or more Cloud and virtualization technologies: Azure, GCP, AWS, PCF, PKS, Kubernetes, OpenShift, VMware
• Hands-on experience with one or more Data storage, management and messaging technologies: Kafka, IBM MQ, Apache Airflow, Logstash, Spark, Oracle, SQL, MongoDB, Cassandra, Hadoop, Cloudera, AWS EMR, S3
• Hands-on experience with one or more Testing Frameworks: Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy
• Working knowledge of TCP/IP networking, experience analyzing packet captures to assist in troubleshooting
• Working knowledge of Internet technologies: routing, NAT, firewalls, load-balancing, proxies, web servers

JOB EXPECTATIONS:

• Ability to work additional hours as needed
• Ability to work on call as assigned
• Flexibility to work in a 16/7 environment, including weekends and holidays

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.