About this role:

Wells Fargo is seeking a Design Research & Strategy Specialist

In this role, you will:

• Research and design of the existing mobile and internet channels while following existing branding protocols

• Work with internal teams to implement approved design strategies and research and plan mobile and internet channel creation and expansion

• Research growth opportunities that advance the online customer experience strategy

• Create or collaborate on new and existing web or multimedia applications

• Ensure consistency throughout the creation of electronic communications and websites by utilizing company brand and quality standards

• Collaborate and consult with other designers and internal groups

• Mentor less experienced individuals

Required Qualifications:

• 2+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Website or Application Design, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Identify, analyze, document, and validate business requirements in check process

• Define and document requirements and user stories using Jira as prescribed by the team, ensure proper backlog grooming and sprint readiness, and run appropriate meetings to validate the artefacts produced prior to signoff

• Translate business requirements into functional specifications for technical teams

• Conduct stakeholder workshops, requirement elicitation sessions, and process mapping exercises

• Create detailed process flows, user journeys, wireframes, mock ups, and interactive prototypes

• Work closely with Product Owners, Technology, Operations, Compliance, UAT, & QA teams

• Maintain structured documentation and knowledge repositories in Confluence

• Perform gap analysis between legacy check systems and modern digital platforms

• Support UAT planning, test case review, and defect triage

• Drive workflow optimization and operational efficiency improvements

• Ensure regulatory and compliance considerations are incorporated into solutions

• Leverage AI tools responsibly to improve productivity, documentation quality, analysis, and requirement refinement

• Display a high degree of stakeholder management and analysis

• Work closely with the Project Management team to ensure that the project remains on track and progress communicated frequently in line with key artefacts provided

• Identify, analyze and manage risks, issues and interdependencies, escalating as necessary and ensure project tasks are completed according to established timelines

• Build relationships and influence Internal and external stakeholders to help navigate Wells Fargo move towards the it future state in line with the firm strategy and business objectives.

• Maintain up to date working knowledge of the industry and ensure that the organization’s interests are considered

• Graduate/post-graduate of relevant work experience in banking, FinTech or BFSI industry

• Experience in business-technology environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education

• Be familiar with both the Systems Development Life Cycle (SDLC), Change Management, Agile, Scrum principles

• Exceptional communication and relationship building skills at all levels of the organization.

• Excellent documentation skills ensuring traceability of the delivery back to requirements.

• Experience documenting testing strategies, coordinating testing efforts across multiple platforms and business functions, capturing and documenting business requirements, and communicating progress.

• Ability to identify the root cause of problems and propose solutions resulting in clear options and recommendations that can be considered to address the issues identified.

• Experience working within both waterfall and agile methods of project delivery.

• Fluent in the following applications: All MS Office Application and Agile Enterprise Jira, and Confluence.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.