About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer who is a IBM dataPower admin and APIGEE resource and shall also possess strong automation skillset and an SRE mindset.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1. Platform Operations & Daily Support

• Ability to handle support operations Independently for Apigee OPDK, Apigee Hybrid,to ensure platform uptime, stability, and performance.
• Lead operational activities for IBM DataPower, including domain management, cryptographic objects, firmware upgrades, service configuration, and cluster maintenance.

• 2. Incident Management & RCA

• Own and resolve P1/P2 high-severity incidents with quick response and deep technical troubleshooting.
• Perform detailed Root Cause Analysis (RCA), document post-incident reports, and drive permanent corrective actions.
• Ability to handle Major incidents independently.

• 3. Support Process Management

• Oversee ticket lifecycle management, SLA adherence, and escalation handling across support tiers.
• Participate in and help manage on-call rotations and shift-left operational improvements.
• Coordinate between Support, Engineering, Cloud, Network, Security, and Architecture teams.

• 4. Deployment & Release Support

• Support API proxy deployments, shared flows, developer portal configurations, and runtime troubleshooting.
• Debug policy-level issues (JavaCallout, JS, Python, OAuth, JWT, KVM, Target Server configs, mTLS, etc.).
• Collaborate with engineering to validate release changes, certify upgrades, and improve CI/CD pipelines.

• 5. Upgrades, Patching & Performance

• Plan and execute version upgrades, patching cycles, infrastructure migrations, and configuration refactoring.
• Conduct capacity planning, performance profiling, load testing support, and platform tuning.
• Oversee TLS certificate renewals, key management, rotation, and platform security posture.

• 6. DataPower Operations

• Operate and support IBM DataPower Gateways, including configuration of:
  • Multi-Protocol Gateways (MPGW)
  • WS-Proxies
  • Cryptographic profiles
  • XSLT, GatewayScript services
• Troubleshoot runtime, policy, routing, and security issues on DataPower appliances

• 7. Automation, IaC & Reliability Engineering

• Expertise knowledge in Ansible, python, Unix scripting and contribute automating tasks like :
  • Monitoring & alerting
  • Deployment workflows
  • Health checks
  • Incident response
  • Config validation
• Knowledge on Infrastructure-as-Code (IaC) using Terraform, Ansible, and GitOps.
• Contribute to automated recovery scripts and tools to reduce manual operational overhead.

• 8. Observability, Monitoring & Alerting

• Establish and maintain observability using:
  • Splunk
  • ELK
  • Grafana
  • Prometheus
  • Dynatrace / AppDynamics
• Build dashboards for SLIs/SLOs, latency, error analysis, backend performance, and capacity metrics.
• Improve proactive alerting to reduce mean time to detect (MTTD) and mean time to recover (MTTR).

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.