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About this role:

The Digital control team forges the strategic direction of Wells Fargo digital platform Vantage, designs and delivers our digital banking foundation and provides common capabilities across the bank that continue to transform our business models to meet the evolving needs of our customers. The investments we are making will help the company deliver innovative digital banking experiences, making it easier for customers to achieve their financial goals.

Wells Fargo is seeking Lead Control Management Officers to lead control activities within both the Wholesale Digital (WD) and Global Payments and Liquidity (GPL) businesses and support control design and implementation aligned to strategic initiatives. Officers will be aligned to and accountable to the Wholesale Digital Control Director and Wholesale Digital Business Leaders OR the GPL Control Director and GPL Business Leaders ensuring the business consistently implements front line risk and control programs, including regulatory and enterprise risk programs.

In this role, you will:

• Manage self-identified, audit, and regulatory issues from identification to closure in accordance with issue management policy and regulatory expectations

• Drive iterative development of risk identification, assessment, and control documentation through the execution of the Wells Fargo Risk and Control Self-Assessment (RCSA) program

• Lead impact/risk identification and assessments for business changes and incorporate risk considerations into decision making, including strategic initiatives

• Lead and influence partnerships with business process owners by consulting on process excellence and providing risk management expertise

• Engage in process identification and mapping, control identification and enhancements, with process owners

• Analyze business initiatives to influence potential process, risk, and control impacts and drive efficiency and growth

• Provide routine risk and control updates and coordinate with business partners on submissions to risk committee, executive weekly reporting, and monthly business reviews

• Monitor moderately complex business specific processes, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies

• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area

• Develop and implement risk monitoring and risk reporting processes and controls

• Analyze available Compliance/Operational risk reporting for potential areas of concern and emerging issues

• Collaborate with relevant business group stakeholders to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies

• Support the creation of Operational Risk Key Risk Indicators (OR KRI) as required for High-Risk Events and monitor KRIs for elevated risks.

• Monitor complaints and QA/QC reporting to identify and elevate process breakdowns, control breaks or gaps at the RAU level

• Support Independent Risk Management (IRM) and Audit-led testing including drafting responses, collecting materials to substantiate control performance, and execute and document evidence for control performance testing.

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of financial services audit and/or risk management consulting experience

Desired Qualifications:

• Experience performing risk and control self-assessments

• Experience evaluating processes to assess what could go wrong to determine and document risks, processes, process improvements, process efficiencies, and control gaps for remediation.

• Ability to recommend process improvements and enhancements to the control environment

• Experience identifying, documenting and implementing controls and enhancing deficient controls in a digital / financial services organization

• Experience documenting automated business processes and conducting process optimization and risk identification and mitigation within automated processes.

• Experience evaluating Operational Risk Events (OREs), performing root cause analysis, and managing Issues through the Issue Management lifecycle

• Experience with digital platforms and capabilities, preferably in an agile SDLC environment

• Experience in commercial banking or commercial investment banking

• Strong communication skills, both written and verbal, with experience and comfort interacting across all levels of large organizations, including with senior and/or executive management levels.

Job Expectations:

• This position offers a hybrid work schedule

• This position is not eligible for relocation or sponsorship

• Ability to work at one of the posting locations

Posting Locations:

• 401 S. Tryon Street, Charlotte, NC

• 600 S 4th S, Minneapolis, MN

• 2700 S Price Rd, Chandler, AZ

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.