Lead Quality Assurance Administrator, Global Payments & Liquidity
Wells Fargo
About this role:
Wells Fargo is seeking a Lead Quality Assurance Administrator to support our Global Payments & Liquidity organization.
In this role, you will:
- Lead and mentor the quality assurance team, providing day‑to‑day guidance, coaching, and subject matter expertise.
- Perform and oversee complex quality reviews, scoring, calibration, and secondary checks to ensure accuracy, consistency, and compliance with internal and regulatory requirements.
- Analyze findings, identify trends, and recommend improvements to processes, tools, and quality standards.
- Coordinate and maintain business processes, procedures, and policies by partnering with control owners, SMEs, and project teams.
- Support operational tasks for the business, ensuring high attention to detail, timely execution, and effective issue escalation.
- Deliver training, documentation, and performance feedback to drive continual improvement and operational effectiveness.
- Collaborate and communicate with business partners, senior leaders, and team members to support quality outcomes and departmental goals.
- Monitor quality assurance programs to identify gaps, risks, and opportunities for improvement.
- Provide guidance on regulatory, procedural, and compliance requirements to ensure consistent interpretation across the team.
- Facilitate team calibrations, dispute resolutions, and decision-making processes to maintain fair and accurate scoring.
Required Qualifications:
- 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Knowledge and experience with GPL products, services, and/or implementation.
- Exceptional writing, editing, and formatting skills with strong analytical skills with high attention to detail and accuracy.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Strong analytical skills and ability to solve complex issues.
- Experience in problem analysis, solution implementation, and change management.
- Ability to communicate confidentially and professionally.
- Ability to take initiative and work independently with minimal supervision in a structured environment.
- Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills.
- Strong attention to detail and accuracy skills.
- Strong time management skills and ability to meet deadlines.
Job Expectations:
This positions offers a hybrid schedule
This position is not eligible for Visa sponsorship
Posting End Date:
19 Mar 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.