About this role:
Responsible for supporting the delivery, adoption, and operational maturity of IT Service Management capabilities, bridging product strategy and operational execution, and ensuring ITSM capabilities including AI Use case facilitation, are delivered consistently through strong collaboration with engineering teams, operations leaders, and business stakeholders.

In this role, you will:

• Oversee the lifecycle of CTO AI use cases, ensuring alignment with required control gates and processes
• Partner with teams to vet proposed AI use cases, ensuring they solve real problems and avoid overlapping solutions that lead to waste
• Track the performance and compliance of deployed AI tools to ensure the fidelity of the approved use case
• Support prioritization of product backlog for IT Service Management tools (e.g., AI solutions, Jira Service Management, ServiceNow,)
• Support delivery of ITSM capabilities across engineering, platform teams, and operational stakeholders
• Support product managers in translating roadmap initiatives into executable delivery plan with stories
• Track product delivery progress, risks, and dependencies across initiatives
• Facilitate alignment between product management, service operations, and engineering teams
• Contribute to continuous improvement of ITSM product capabilities and operational maturity
• Design, maintain, and improve SharePoint sites supporting the department

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  2+ years in ITSM, Product Management, IT Operations, or equivalent experience
• Experience in designing and maintaining SharePoint collaboration sites (building, managing permissions, and adding web parts)
• Soft skills, particularly as multi-tasking, relationship and team building, to bring cross-functional teams together toward common goals
• The ability to explain technical concepts to non-technical stakeholders

Desired Qualifications:

• Experience working within a Product Management operating model
• Familiarity with Agile delivery practices
• Exposure to AI governance, responsible AI frameworks, or emerging AI capabilities
• Experience supporting enterprise knowledge management or collaboration platforms
• Experience working in large or regulated enterprise environments

Job Expectations:

• In office expectation of 3 days per week

• This position is NOT eligible for Visa sponsorship

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.