About this role:

“Wells Fargo is seeking a Lead Systems Operations Engineer for CI/CD and GenAI Infrastructure Support. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.”

In this role, you will:

• Own and execute Platform Infrastructure Support operations for AI Code Assistant tools like GitHub Copilot, Devin AI and Cursor IDE - like ensuring stability, availability and performance.
• Partner with vendor teams (like GitHub, Cursor, Cognition Labs) for raising incident cases, escalations and deep‑dive troubleshooting.
• Plan and execute Platform tasks of doing BCP exercises for these GenAI tools periodically
• Review/enhance monitoring, logging, dashboards and health checks for Code assistant tools.
• As part of larger Enterprise Pipeline(EPL) Platform Services team, support CI/CD Tools Infrastructure as well – like Artifactory, Github SaaS, Github Actions, Harness, etc. – for specific activities like Changes, BCP, Incidents, etc. and for on-call Support.
• Respond to and resolve Incidents in a timely manner – whether user reported or system alerts – on supported Infrastructure to maintain high level of system availability and stability
• Maintain SLAs, uptime, incident response, and triage workflows for all Incidents.
• Create and maintain operational runbooks for standard incident categories and problem management.
• Work per on-call schedule (morning/evening shifts over weekdays/weekends) and ensure coverage
• Operate with an SRE and Automation mindset viz.
  • Establish/review metrics to review and manage capacity, performance, error rate, etc. regularly to pro-actively manage scale, performance and stability
  • Determine and detail out potential automations in manual Support activities and to the Automation backlog.
  • Participate in Platform Problem management process to determine root cause and Preventive actions to prevent future incidents and alerts
• Interact and build a strong relationship with multiple teams like Engineering teams and CIO application teams.

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Expertise in Technology Infrastructure operations in the area of CI/CD tools like Jenkins, GithubActions, Harness, Artifactory, etc.
• Hands-on experience with Infrastructure Support for one or more of: GitHub Copilot, Devin AI, Cursor IDE, Claude Code or similar GenAI Coding Assistant
• Good Understanding of SDLC tooling — CI/CD, GitHub Actions, artifact repositories, enterprise proxies, security controls.
• Experience with monitoring, operational dashboards, alert configurations, log analysis, Incident Troubleshooting and management
• Well versed with fundamentals of Large language models, GenAI Coding assistant/agent workflows
• Experience with supporting SaaS products deployed in a public cloud like AWS/Azure/GCP, etc.

Desired Qualifications:

• Good knowledge of python and experience of using it to automate Infrastructure operations
• Experienced in creating alerts, creating dashboards and using Observability and monitoring tools like AppDynamics, Splunk, Grafana, Prometheus, ThousandEyes

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.