About this role:

Wells Fargo is seeking a Lead Business Execution Consultant.

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

• Review strategic approaches and effectiveness of support function and business performance

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives

• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectation:

• In this role, you will partner closely with the LOB Experience Leads, product Managers, Product owners and business groups to ensure technology rollouts are well coordinated, clearly communicated, and effectively adopted across the bank.

• In addition, you will be accountable to collaborate with all levels of leadership to prepare teams for new or changes to workforce tools through a variety of media formats and channels.

• Work independently and in collaboration to design, plan and execute of a variety of programs and initiatives that would include enhancement of user experience for all Workplace Technology products and support Outreach and Adoption activities to offer improved user experience and user delight.

• Review strategic approaches and effectiveness of support function and business performance

• Conduct research studies on customer experience and behavior, synthesize findings into actionable insights and recommendations, and propose innovative user experience design strategies to address user needs during the lifecycle of change management and adoption.

• Collaborate and consult with LOB Experience leads in developing project plans, and strategies

• Establish benchmarks and metrics for adoption in accordance with industry standards, best practices and product group goals.

• Deliver commitments tied to enterprise strategic priorities/OKRs.

• Use data from Service desk and other sources to track metrics, manage product adoption, and drive continuous improvement through user communication, collaterals, service desk training and other tactics as appropriate.

Required Experience:

• Strong years’ experience of Business Execution, business transformation, change management, usage and adoption and/or Strategic Planning experience

• Proven ability to deliver strategic and tactical business objectives.

• Experienced working in Strategic planning/transformation groups, user experience and digital transformation

• Experience in end user facing technologies

• Advanced Microsoft Office skills, with focus on advanced Excel, PowerPoint skills

• Significant working experience with Agile methodologies

• Knowledge of Technology / Tech Infrastructure workforce products

• Experience working with digital products, productivity and collaboration tools

Desired Qualifications:

• Demonstrated skill in written communication

• Ability to work independently and in teams

• Ability to build partnerships and influence without authority

• High comfort in discussions with senior managers and stakeholders

• Strong technical aptitude and ability to quickly learn new concepts and tools and willingness to learn

• Experience working with Agile/Scrum software development teams

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and business terms

• Experience in creating bite-size video tutorials

• Experience utilizing ServiceNow

• Advanced Microsoft Office and M365 skills

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.