At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Business Relationship Support Associate Manager to join the Dedicated Client Services team supporting the International or Banks and Non Bank Financial Institutions team within the Global Payments & Liquidity (GPL) line of business..

In this role, you will:

• Manage a team of ~10 Client Service Officers and provide ongoing coaching, mentorship, and development while supporting the team with complex client requests

• Act as an intermediary between the client and Wells Fargo to ensure timely execution

• Focus on root cause analysis and relationship-based problem solving rather than transactional support

• Partner and communicate effectively with external clients and internal stakeholders

• Review team reporting and performance trends, taking decisive, action-oriented steps to drive outcomes

• Act as a confident, visible leader who raises issues proactively and pushes work forward

• Ensure timely completion, quality, and compliance on the team

• Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements

• Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies

• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning

• Make decisions and resolve issues related to work allocation and daily operations with client management

• Collaborate and influence all levels of professionals including more experienced managers

Required Qualifications:

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of leadership experience

Desired Qualifications:

• 1+ years Treasury Management Client Services Experience

• 2+ years’ experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires)

• Demonstrated leadership‑level expertise in international payments and cross‑border transaction management, including Foreign Exchange wires, International ACH, and SWIFT‑related investigations across the full payment lifecycle

• Ability to support both operational and customer-facing needs for newer or evolving products

• Demonstrated ability to support product maturity, operational readiness, and scaling as new products or services are introduced

• Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others

• Strong knowledge base and understanding of treasury management tools, products and services

• Curious, proactive, customer-centric mindset with the ability to balance needs of clients, shareholders, and team members

• Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities

• Excellent team player with ability to partner with internal and external partners and across all organizational levels.

• Excellent verbal, written, and interpersonal communication skills

• Strong computer skills, including Excel, MS Word and Power Point

Job Expectations:

• 10% travel

• This position is not eligible for Visa sponsorship

• This position is a hybrid work model. Must be willing to work out of the Minneapolis, MN or El Monte, CA office approximately 3 days a week

• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Pay Range:

• Minneapolis, MN: $85,000 - $133,000

• El Monte, CA: $92,000 - $145,000

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.