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Sr IT Solution Analyst - Billing and Payment

Xcel Energy

Xcel Energy

Multiple locations
Posted on Tuesday, June 11, 2024

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

The Sr. Solution Analyst is responsible for working directly with customers to identify, prioritize, deliver and operate innovative IT solutions. They will analyze and define IT solutions or process changes to meet customer needs and minimize cost. They are involved and lead aspects of application lifecycle management, including roadmap planning, delivery, and support to releases. They own creation and maintenance of necessary application related documentation and communication. In partnership with the business, they drive to ensure the IT solution meets continuously changing business needs. A few of the key systems supported include: 1) Customer Resource System (CRS) the engine for the primary Billing System, Rate Administration, and Payment Processing, 2) Nirvanasoft (NS) the engine for Complex Billing accounts, 3) Bill Test Tool that is used for daily Quality Assurance. Some of the key business partners and program teams that the role will interact with include Clean Transportation (Solar Gardens, Solar Rooftops, Electric Vehicle), Regulatory, Accounting, and Customer Care. The Sr. Solution Analyst will serve a key role in anchoring the support of existing core Meter to Cash Systems as the new Customer Information System (CIS) is reviewed, selected, designed, tested, and implemented.

Essential Responsibilities

  • Solution Delivery: Contribute to and lead analysis aspects of roadmap delivery. Support and lead requirements management, QA and deployment activities. Identify and drive resolution to capability gaps or operational risks. Partner cross-organizationally and with vendor partners to analyze cost/benefit of various options. Ensure solution delivery practices are structured, sound, and compliant.

  • Relationship Management: Work in strong partnership with team, partners and stakeholders across the organization. Establish a deep acumen and work with customers to propose, prioritize and deploy continuous improvement. Cultivate and sustain a deep acumen of business functions, processes and needs. Liaise with business partners on IT industry capabilities. Work collaboratively across organizations and stakeholder groups to ensure solutions are compliant and secure.

  • Operations: Participate in system health assessments through analysis of application operation, identification of operational risks, and recommendation on lifecycle planning events such as upgrades and decommissions. Support validation and measurement of business value for deployed solutions. Foresee changing business needs, and assess needs for solution changes.

  • Subject Matter Expertise: Sustain deep acumen in analytical methods and tools, industry trends and organizational goals to ensure optimal technology solutions are sought.

Minimum Requirements

- Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.

- Five years of related functional experience Experience with Project or Product delivery practices, including SDLC, Agile, and Waterfall

- Demonstrated ability to recommend innovative solutions to meet business needs

- Ability to drive continuous improvement through lean and agile practices

Demonstrated in depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods

- Ability to understand technical, functional, and operational details of respective solutions.

- Strong problem solving, analytical and detail orientation

- Demonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes.

- In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
- Strong communication skills, effective with varying organizational levels and skill sets

- Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

Preferred Qualifications

  • Billing Experience at Xcel Energy

  • Experience with Billing Programs, Billing Determinants, Tariffs, and Riders

  • Knowledge and understanding of Gas and Electric commodity terminology

  • Knowledge and understanding of Process Flows associated with Meter Reading to Bill Presentment

  • Proficient in Microsoft Excel and SQL Query

  • Attention to detail

  • Intermediate Math skills

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-BargainingThe anticipated starting base pay for this position is: $81,000.00 to $115,867.00 per yearThis position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Deadline to Apply: 06/23/24

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Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.