ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
SENIOR OPERATIONS ASSISTANT
We are seeking an experienced Senior Operations Assistant who is organized and energetic, with superb interpersonal skills for our Boston office. The Senior Operations Assistant will play a key role in ensuring the smooth and efficient operation of our workplace. This individual will support large client-facing teams by managing a wide range of operational and logistical tasks—from coordinating facilities and supplies to overseeing vendor relationships and supporting office logistics. This role is essential to maintaining a productive and well-organized environment where ZS professionals can thrive.
What You’ll Do
Serve as the welcoming face of our office by handling front desk reception duties, including answering phones, greeting and escorting visitors, and managing mail and deliveries.
Act as the primary point of contact for multiple vendors, including property management, suppliers, and office services, ensuring smooth and efficient operations.
Collaborate with the landlord to coordinate building services and manage office equipment maintenance, repair, and replacement.
Oversee the ordering and inventory of office and kitchen supplies, ensuring that all necessary materials are readily available.
Assist with office finance tasks such as expense reconciliation, vendor invoice processing, and general purchasing.
Coordinate disaster management functions to ensure the safety and preparedness of the office.
Manage and support local office registration processes, both one-time and ongoing.
Provide orientation and procedural instruction to new employees, facilitating a smooth onboarding experience.
Organize and set up office meetings and events, including catering arrangements, to ensure successful gatherings.
Enhance manager productivity by providing comprehensive administrative support, including scheduling, call screening, vendor interactions, and email correspondence.
Support IT-related administrative tasks to maintain efficient technology operations.
Contribute to special projects as needed, showcasing your versatility and problem-solving skills.
Hours are 8:00 am – 5:00 pm or 8:30 am - 5:30 pm. This is an in-office position. Must work on-site five days a week.
What You’ll Bring
High school diploma required. Post-secondary education or Associate's or Bachelor's degree preferred.
5 years of relevant experience as an Operations/Administrative Assistant, ideally in a professional services environment.
Proficiency in MS Office (Word, PowerPoint, Excel, Outlook, and Teams) is essential.
Strong oral and written communication skills are crucial for effective interaction with team members and external partners.
Maintain a professional appearance and demeanor, exercising good judgment and high discretion in all interactions.
Demonstrate dependability, punctuality, and meticulous attention to detail in all tasks.
Be a proactive self-starter capable of managing a wide variety of tasks and meeting deadlines.
Client-first mentality recognizing role as a strategic partner and key point of continuity for stakeholders
Experience working both independently and collaboratively in a demanding environment.
Sense of humor is appreciated and contributes to a positive work atmosphere.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
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