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Lead Process Manager, Process and Performance Improvement

National Grid

National Grid

This job is no longer accepting applications

See open jobs at National Grid.
Waltham, MA, USA
Posted on Saturday, February 10, 2024

Lead Process Manager, Process and Performance Improvement


Waltham, MA, US, 02451

Division: NE Electric Process Improvement
Job Type:
Requisition Number: 52304
Job Function: Business Process and Performance

About us

National Grid is looking for a Digital Business Strategist

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people

need us the most. We connect people to the energy they need for the lives they live. The pace of change in

society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to

shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and

pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look

for new opportunities to grow, both ourselves and our business.

IT and Digital works in a harmonized partnership with the National Grid group of diverse energy businesses to

deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future,

our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting

Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and

the technology we utilize to complete that task is down to us. The successful applicant for this position will be an

integral contributor towards this goal and we will support your professional development as part of our multi-

cultural, customer-centric global team.

Job Purpose

The Digital Business Strategist is responsible for supporting the business and operations work stream within a multi-

disciplinary digital product team structure. They partner closely with the Digital Business Lead to execute several

activities, such as identifying risky assumptions, building the value case, defining the future-state process vision,

executing change management plans, etc. Larger products will need multiple Digital Business Strategists with

complementary strengths / capabilities.

Key Accountabilities

  • Support business/operation work stream team, participating in Agile sprints during full product roadmap
  • Works with the Digital Business Lead to drive sprint planning by helping define activities needed for current sprint to meet objectives (e.g., user interviews, experiments, pilots, etc.)
  • Construct business case, including value projections and detailed investment estimate; ensure these area aligned with product definition
  • Proactively identify riskiest assumptions and support product team in designing and executing experiments to increase confidence in business case assumptions
  • Define future-state operations solution (process, org change), including detailed current state-process and future-state process documentation
  • Accountable for change mgmt. and product roll-out plan, with help from the change mgmt. team as needed o Implement marketing, sales, business development, user acquisition, and user support strategies
  • Provide support to product & technical workstreams (e.g., RFP support, stakeholder mgmt., value alignment, IT governance, IT PMO)
  • Support preparation of materials for key stakeholder readouts (e.g., Digital Board meetings)
  • Ability to assess and document current state operations, identify customer/user pain points, and help translate business needs into product requirements
  • ·Ability to design future-state processes and operations that address user frictions, including articulating any changes needed to reach the future-state process
  • Ability to design and run experiments to test and refine business assumptions
  • Ability to build and refine a product business case, including benefits (financial, non-financial, strategic) and costs
  • Knowledge of digital product implementation fundamentals, digital ways of working, and Agile methodologies
  • Ability to execute change management and product roll-out plan, including marketing, communications plan, user acquisition strategy, etc.
  • For certain products: Ability to perform data analytics (includes designing and building data dashboards and communicate meaningful insights from data
  • Ability to create and present materials to senior stakeholders from different orgs
  • Knowledge of how financial and regulatory environment within National Grid
  • Knowledge of National Grid’s end-to-end workflows / processes.
  • Knowledge of National Grid’s org structure, including how different departments work together

Supervisory/Interpersonal- Experience Required

  • Excellent verbal and written communication skills.
  • Ability to craft and deliver presentations to management level.


Mandatory requirements:

Bachelor’s degree in business, technology, or engineering

Preferred experience:

  • Financial modeling and value case development experience
  • Minimum 3-5 years of relevant business experience and working on digital product teams
  • Experience designing and refining value case (e.g., financial value to the business, strategic value, etc.)
  • Experience in defining, testing, and refining product assumptions
  • Lean/Six Sigma certifications, or similar experience/knowledge of standard process tools and techniques
  • At least 2 years working with (or within) utility

More Information


$116,000- $137,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Nearest Major Market: Waltham
Nearest Secondary Market: Boston

This job is no longer accepting applications

See open jobs at National Grid.