About us

National Grid is hiring a Supervisor, Gas Field Operations (Restoration) for our Gas Damage Prevention/Paving and Restoration division in Lowell, MA (and also in Braintree, MA, please see other posting). This is a role that is approximately 50% in the field and 50% in the office (seasonal dependent).

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.

To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow ourselves and our business.

Job Purpose

This role is responsible for supervising external Paving Contractors, including scheduling, monitoring and quality control of asphalt, concrete, and other work associated with final restoration. Monitor safety, performance, productivity, and workload as needed to maximize efficiency and cost-effectiveness impacts from a safety and resource requirements perspective. Actively manage union employees, who are responsible for paving inspections and gate box inspections to ensure DPU compliance accountability. While maintaining a cooperative working relationship amongst stakeholders.

Key Accountabilities

• Assess the execution of final restoration at job sites to determine field conditions and permit stipulations, and audit final restoration products to ensure work meets Company standards.
• Verify final restoration order sketches based on city and municipality specifications as submitted by M&S contractors or in-house crews.
• Manages the utilization of resources (personnel, vehicles, and equipment) to ensure a timely response, monitor safety, performance, productivity, and workload and re-balance as needed to maximize efficiency and cost effectiveness.
• Ensure that all paving requirements are performed in accordance with Company standards and procedures, PSC Code requirements, OSHA, DOT and municipal rules & regulations. Ensure accurate reporting of work including SOP's, work order historical, daily completion reporting, sketches, Operations Qualification, etc.
• Assess the execution of final restoration to verify accurate scope of work for invoice approval, and permit stipulations.
• Manage correspondence (e.g., emails and phone calls) and maintain close contact with public authorities, municipalities, city agencies, buildings, contractors, other departments within National Grid, and customers in performing and executing the scope of work.
• Monitor and manage customer complaints and violations regarding final restoration by utilizing relevant system to ensure timely resolution, as well as manage customer claims process regarding final restoration, including troubleshooting claim and negotiating appropriate plan of action.

Supervisory/Interpersonal- Experience Required

• Supervisory experience required, preferably with union workforce.

Qualifications

KNOWLEDGE & TRAINING: Effective communication skills with basic knowledge of asphalt and concrete restoration practices or the ability to learn. Proficient in Microsoft Office (Word, Excel, Power Point) with the technical ability to learn programs specific to National Grid.

EXPERIENCE: The ability to work cooperatively with outside stakeholders while working independently. Prior supervisory experience with both union and non-union employees is a plus. Two years of experience in construction field preferred.

EDUCATION: Degree in engineering, construction management preferred, or 3+ years experience (Engineering, Construction Management or similar)

Note: Employee(s) selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company's Emergency Restoration Program as required. Employee(s) selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.

More Information

Salary: $101,000 - $119,000

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.”

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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