About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a CNI ServiceNow Engineer, and find your superpower.

National Grid is hiring a CNI ServiceNow Engineer for our CNI Infrastructure Support team. This role is based at our Warwick office, with hybrid working (1 day per week on-site). You’ll play a key role in designing and developing secure, scalable ServiceNow solutions that support critical operations across our enterprise.

About The Role

Join Our Team as a ServiceNow Engineer!

Are you ready to make an impact on a global scale? At National Grid, we’re looking for a talented ServiceNow Engineer to help shape the future of our enterprise platform. In this role, you’ll design and deliver innovative, enterprise-grade solutions that power critical operations across the business.

You’ll bring your expertise in ServiceNow architecture, development best practices, and platform governance to create scalable, high-quality solutions. Working closely with internal stakeholders and external partners, you’ll be at the heart of transforming how we work—driving efficiency, reliability, and excellence.

If you’re passionate about building solutions that matter and thrive in a collaborative, forward-thinking environment, we’d love to hear from you!

What You'll Do

• Develop and maintain ServiceNow solutions following best practices and standards.
• Monitor platform health, usage, and compliance.
• Collaborate on upgrade strategies and implement major version upgrades and patches.
• Leverage plug-ins and app store components for integrations and development.
• Capture business requirements in an agile way and deliver reusable workflows that drive performance.
• Validate change requests and manage platform demands.
• Set standards for Mid Server deployment and usage.
• Conduct security and performance audits with remediation.

About You

• Expert JavaScript development skills and experience with Core Java, Web Services, and Jelly scripting.
• Strong analytical ability to turn complex business needs into smart solutions.
• Skilled at balancing business, cost, and technology priorities to deliver the best outcomes.
• Excellent communication and collaboration skills across global teams.
• Ability to thrive in a fast-paced, Agile/Scrum environment and manage multiple projects.
• Proven relationship-building and influencing skills with both IT and business leaders.
• Flexible and adaptable to shifting priorities and rapid change.

What You'll Get

• Competitive Salary: circa £55,000 – £65,000 per annum (based on capability, and experience)

Additional benefits:

• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
• You will receive a bonus based on personal and company performance
• Flexible benefits such as a cycle scheme, share incentive plan, technology schemes
• Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

More information

• This role is offered on a full time basis.
• This role will require National Security Vetting (NSV) checks.
• We are also offering hybrid /flexible working where travel to the office will be as per business need- 1 day per week on average. Base location for this role will be NG House, Warwick.
• This role closes on 26th January however we strongly encourage candidates to submit their application as early as possible.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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Diversity, Equity and Inclusion

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.